Refund Policy

Under EU refund legislation all individual buyers of The Safer Food Group’s course access service are entitled to a full refund of the entire cost of the service within 14 days of purchase, the purchase timescale is based on the date and time our Worldpay account registers the buyer’s payment. Any course completed (i.e. the learner has accessed the exam) within the 14 days will not be liable for a refund. All refund requests must initially be addressed via telephone, no refund transaction request will be entered into via email or any other means of communication.

To gain your full refund we will need your full registration details to allow removal of your course access code and halt all access to our online system, once this has taken place you will receive a full refund within 6 working days of full registration removal. Any attempt to copy or use the course materials after a transaction has been cancelled and refunded will be classed as a breach of copyright and will be dealt with in a court of law.

Our refund terms are only relevant to individuals purchasing our course access service and do not apply to businesses entering into multiple purchases. Any business purchase undertaken will need to view our full terms and condition document.

Please contact us on Freephone 0800 612 6784 for any further information regarding refunds or transaction issues.

***Purchases made from

Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a "Cancellation Period". Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it. We will not refund completed courses.

In case you decide to cancel your purchase of a course, it can be done in the following way:

Please send your cancellation request in an email to [email protected]
If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.